Join a project via email invitation

If you have received a project invitation email from a user with Admin or Manager role level, please follow the instructions below to join the project. 

Note: The link in the mail invite is valid for 7 days. After this time, you should ask the Admin or Manager level user to resend you an invite.
Important:  If you are certain you should have received an invitation but you cannot find the email in your inbox, please read "Issues receiving emails from EMDESK".

Follow the instructions below on how to join a project/ workspace via email invitation.


Check the inbox of the email address the invitation mail was sent to for the project invitation email.


Click on the link contained within the email invite or paste and open it into your browser.


The "Create a new Account" box will display:

  • Enter your email address - the username will always be your primary email address. 
  • Choose a password - minimum 6 characters, must contain numbers, small and uppercase letters and can't be the same as the email address. 
  • Tick the first checkbox to agree to the Terms of Service. 
  • Tick the second checkbox if you wish to receive emailed news about EMDESK (opt out any time by clicking the "Unsubscribe" link at the bottom of our emails).
  • Click Sign up button. 
Note: You cannot change the email address that is linked to the project invite.
Tip: It is possible to add further email addresses to your account in your account settings, but your primary email address will always be the one you use to login to your account.

The "Email validation pending" box will display.

  • Check your email for the six-digit code (activation link and code are valid 24 hours, then you need to login and use the Resend button). 
  • Click the activation link OR copy and paste code into the code field in the "Email Validation pending" box.
  • Click Activate to activate your account.
  • No email? Make sure you check the inbox of the email address you have provided or click the 'Resend' button. Or read "Issues receiving emails from EMDESK".
  • Accidentally closed this window? We will redirect you to the ‘Email validation pending’ box every time you log in until your account is validated.
  • If you try to create an account with an email address already registered, we will send a password reset email instead. Read "Login issues" for further assistance.

The "Welcome to EMDESK!" box will display:

  • Click on the camera icon to browse to a profile picture for you (can be added later).
  • Complete the name, organization and job title fields.
  • Click Continue.

You will now be taken directly into the project / workspace. Any other invites send to your email address will then be automatically recognised and your account linked to the relevant project(s).

You have an EMDESK account? If you do have an account, you will see the "Login" box and DO NOT need to follow the steps above. You will just need to enter your login data - if you have any issues with this please read "Login Issues".

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