Join a project via email invitation

If you have received a project invitation email from a user with Admin or Manager role level, please follow the instructions below to join the project. 

Follow the instructions below on how to join a project/ workspace via email invitation.

1

Check the inbox of the email address the invitation mail was sent to for the project invitation email.

2

Click on the link contained within the email invite or paste and open it into your browser.

3

The "Create a new Account" box will display:

• Enter your email address - the username will always be your primary email address. 
• Choose a password - minimum 6 characters, must contain numbers, small and uppercase letters and can't be the same as the email address. 
• Tick the first checkbox to agree to the Terms of Service. 
• Tick the second checkbox if you wish to receive emailed news about EMDESK (opt out any time by clicking the "Unsubscribe" link at the bottom of our emails).
• Click Sign up button. 

Note: You cannot change the email address that is linked to the project invite.

Tip: It is possible to add further email addresses to your account in your account settings, but your primary email address will always be the one you use to login to your account.

4

The "Email validation pending" box will display.

• Check your email for the six-digit code (activation link and code are valid 24 hours, then you need to login and use the Resend button). 
• Click the activation link OR copy and paste code into the code field in the "Email Validation pending" box.
• Click Activate to activate your account.

Tip:

• No email? Make sure you check the inbox of the email address you have provided or click the 'Resend' button. Or read "Issues receiving emails from EMDESK".
• Accidentally closed this window? We will redirect you to the ‘Email validation pending’ box every time you log in until your account is validated.
• If you try to create an account with an email address already registered, we will send a password reset email instead. Read "Login issues" for further assistance.

5

The "Welcome to EMDESK!" box will display:

• Click on the camera icon to browse to a profile picture for you (can be added later).
• Complete the name, organization and job title fields.
• Click Continue.

6

You will now be taken directly into the project / workspace. Any other invites send to your email address will then be automatically recognised and your account linked to the relevant project(s).