Issues receiving emails from EMDESK

If you are having problems with either seeing or receiving emails from us, then use this help article to guide you through the steps you can take to solve this problem.

Common Email Issues

Email Activation Problems

If you're not receiving the 6-digit verification code needed to activate your account:

• Check your spam/junk folders first
• Wait a few minutes - delivery can sometimes be delayed
• From the activation screen, click Resend code to request a new verification email
• Still having issues? Contact support

Password Reset Email Issues

If you're not receiving password reset emails from the forgotten password functionality:

• Verify you're using your primary email address
• Check all inbox folders including spam/junk
• Try the password reset process again after 10 minutes
• Contact your mail administrator if your organization has strict email filtering

Workspace Invitation Email Issues

If you're not receiving workspace invitation emails:

• Ask the person who invited you to verify they used the correct email address
• Check your spam/junk folders thoroughly
• Have them resend the invitation
• Ensure your email server isn't blocking external invitations

General Email Delivery Issues

1

Are you checking the correct inbox folder of the correct email account?

• You can add several email addresses to your account. However, we communicate system emails (e.g. password reset) through your primary email address and workspace emails through the email address in your workspace profile. 
• Your primary email address is the one marked as primary in your account settings and the one you usually use to login. 
• Forgotten your primary email address? Send us a message or contact us at support@emdesk.com.

2

Have you checked all your inbox folders including Spam/Junk/Other folders?

Tip: A quick solution to check all your folders is to search manually for "emdesk" through your email inbox folders using your mail client's search function.

• Found one of our emails in your Spam, Junk or similar folders? It is likely that future emails from us will be classed as Spam. Unmark them as Spam and add us to your contact list. 
• Mark our emails as not Spam/Junk and add *******@emdesk.com to your contacts. Most importantly, check your spam settings to ensure you receive future emails.

3

Has the mail server rejected EMDESK emails?

• Some organization's mail servers reject inbound emails for specific reasons and do not forward them to your inbox. 
• Contact your mail administrator and ask to check the logs if emails from emdesk.com have been rejected. Then you should have our IP addresses white-listed to make sure it is possible to receive emails from us.

Still problems? Send us a message or contact us at support@emdesk.com.