Create an account

If you want to manage and start your own projects or you have been invited to take part in a project that already exists, then you will first need to create a user account with EMDESK. You will need a valid email with access and a secure password ready to enter.

Tip: If you have a Microsoft business or institutional account you can sign up and login through your Microsoft account for instant access to EMDESK.

1

If you are a new user, wanting to create an account and a new project, launch https://app.emdesk.com/ and click Sign up now below the Login box:

Do you want to join an existing project?

If you are invited to join a project, select the link in your project invitation email (No mail invite? Contact Admin or Manager).

  • If you do have an account you will see the 'Login' box and DO NOT need to follow the steps below. You will just need to enter your login data - if you have any issues with this please read "Login issues".
  • If you do not have an account yet, you will see the 'Create a new Account' box and will need to follow the steps below. 
2

The "Create a new Account" box will display:

  • Enter your email address - the username will always be your primary email address. 
  • Choose a password - minimum 6 characters, must contain numbers, small and uppercase letters and can't be the same as the email address. 
  • Tick the first checkbox to agree to the Terms of Service. 
  • Tick the second checkbox if you wish to receive emailed news about EMDESK (opt out any time by clicking the "Unsubscribe" link at the bottom of our emails).
  • Click Sign up button. 
Tip: It is possible to add further email addresses to your account in your account settings, but your primary email address will always be the one you use to login to your account.
3

The "Email validation pending" box will display.    

  • Check your email for the six-digit code (activation link and code are valid 24 hours, then you need to login and use the Resend button). 
  • Click the activation link OR copy and paste code into the code field in the "Email Validation pending" box.
  • Click Activate to activate your account.
Tip: 
  • No email? Make sure you check the inbox of the email address you have provided or click the 'Resend' button. Or read "Issues receiving emails from EMDESK".
  • Accidentally closed this window? We will redirect you to the ‘Email validation pending’ box every time you log in until your account is validated.
  • If you try to create an account with an email address already registered, we will send a password reset email instead. Read "Login issues" for further assistance.
4

The "Welcome to EMDESK!" box will display:

  • Click on the camera icon to browse to a profile picture for you (can be added later).
  • Complete the name, organization and job title fields.
  • Click Continue.
5

The "Create new project" box will display. Please continue to the "Create new project" article.

If you are joining a project, you will now be taken directly into the project. Any other invites send to your email address will then be automatically recognized and your account linked to the relevant project(s).

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