Create an Account
Whether you want to create a workspace to manage your own projects or have been invited to join an existing one, the first step is to create a user account in EMDESK.
Before You Start
Make sure you have:
- A valid email address with access
- A secure password ready
Choose Your Signup Method
Option 1: Sign up with Microsoft Account
💡 Quick Setup: If you have a Microsoft business or institutional account, you can sign up and log in using your Microsoft account for instant access to EMDESK without creating a separate password.
On the signup page, click the Microsoft button and follow the authentication flow.
Option 2: Create EMDESK Account
Follow the steps below to create a dedicated EMDESK account.
Creating Your Account
- 1
- Go to the EMDESK Sign-Up page: https://app.emdesk.com/#!/signup
- 2
- The "Create a new account" dialog will appear. Complete the following fields:
- Email address: This will be your username and your primary email for your account.
💡 Tip: You can add more email addresses later, but your primary email will always be used for login.
- Password: Must be at least 6 characters long, and contain numbers, lowercase and uppercase letters. It must not be the same as your email address.
- Retype password to confirm.
- If prompted, enter the CAPTCHA code to verify you're human. This may appear during high traffic periods or for security verification.
- Tick the checkbox to agree to the Terms of Service.
- Optionally, tick the second checkbox to receive EMDESK news and project management insights via email (you can unsubscribe anytime).
- Click Sign up.
- 3
- Confirm Your Email Address
You'll see the "Email validation pending" dialog. An activation link and six-digit code will be sent to your email address.
- Open the email and click the activation link, or copy the six-digit code and paste it into the dialog.
- Click Activate.
💡 Tips:
- Didn't receive the email? Check your spam/junk folder. You can also click "Resend Email" on the dialog.
- If you closed the window, you'll be redirected to the email confirmation step when logging in again.
- If the email address is already registered, you'll receive a password reset email instead. See Forgotten Password for help.
- 4
- After successful activation, the "Welcome to EMDESK!" dialog will appear.
- Click the camera icon to upload a profile picture (optional) which can be uploaded later.
- Fill in your name, organisation, and job title.
- Click Continue.
- 5
- Secure Your Account with Two-Factor Authentication
After completing your profile, EMDESK prompts you to set up two-factor authentication (2FA). This adds an extra layer of security by requiring a 6-digit code from an authenticator app each time you sign in.
You will need an authenticator app on your phone, such as Google Authenticator, Microsoft Authenticator, or Authy. The setup screen guides you through three steps:
- Install an authenticator app on your phone. See download links for all platforms.
- Scan the QR code shown on screen using your authenticator app (or enter the key manually).
- Enter the 6-digit code from your app and click Verify & enable.
After verification, EMDESK displays one-time recovery codes. Save them in a secure place — you will need them if you lose access to your phone.
💡 Tip: You can skip this step during signup and enable 2FA later from Profile → Security.
For full details on managing 2FA, recovery codes, and troubleshooting, see Two-Factor Authentication (2FA).
Next Steps
- If you've been invited to a workspace, you'll be taken directly into it. We recommend updating your profile.
- Otherwise the "Create a new workspace" dialogue will open. Continue with Create a new workspace.