Account verification issues
If you sign up with email and password, EMDESK sends you an email with a six-digit code to verify your address. Until you enter it, you see the Check your inbox screen every time you log in.
Signed up with Login with Microsoft? Your email is verified automatically through Microsoft, so you won't see this screen. This article only applies to accounts created with email and password.
Verify your email address
- Open the email Please validate your EMDESK account (Code: …). It contains your six-digit code (1) and an activation link (2). Clicking the link verifies your account directly.
- To use the code instead, go back to the window where you signed up. If you closed it, go to app.emdesk.com and log in with your email and password. EMDESK shows Your account is not validated, yet. and opens the Check your inbox screen.
- Enter the six-digit code in the Activation code field (1). As soon as all six digits are in, the Activate button appears. Click it.
- Your account is verified. You are logged in automatically and taken into your workspace, or to workspace setup if you don't have one yet. If you were re-verifying an existing account instead of signing up, you return to the login screen to log in.
You already agreed to the Terms of Service when you created your account, so you won't be asked again here. On the same screen, EMDESK may ask How did you hear about EMDESK?. Answering is optional.
No email, or the code expired?
- Check the inbox of the address you signed up with, including the spam folder, and search for "emdesk". See also Issues receiving emails from EMDESK.
- On the Check your inbox screen, click Resend Email (3) to get a new code. Requesting a new code makes the previous code and link stop working.
- Codes and links are valid for one day. If you see Activation code or link expired or already used., log in again and click Resend Email.
- If you request too many codes, a small image with a code appears next to Resend Email. Enter that code to continue.