Account verification issues
Signed up with Microsoft? If you created your account using "Continue with Microsoft", your email is automatically verified through Microsoft and you won't see the "Email validation pending" screen. This article only applies to accounts created with email and password.
If you have not successfully validated your email address during sign-up, you will be forwarded to the "Email validation pending" box after you log in.
While creating an account, you receive an account verification email with a code to copy onto the verification page so that we can validate you as the owner of the email address. As long as you haven't done this yet, your account is not validated and we will ask you to validate your account when you log in until your account is validated.
To validate your account, please follow the instructions below.
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Check your email inbox for the account validation email (received during sign up) and click the link OR go to https://app.emdesk.com/ and login with the login data provided during sign up.
- No email? Make sure you check the inbox of the email address you provided during sign up, and try searching for "emdesk".
- If you receive a notification toast "Activation Code or Link expired or already used" when clicking the link, then your activation link has expired (valid for 24 hours only) and you must login with the login data provided during sign up and click the Resend button to receive a new code/link.
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The 'Email validation pending' box will display.
- Check your email for the six-digit code (activation link and code are valid 24 hours, then you need to login and use the Resend button).
- Click the activation link OR copy and paste code into the code field in the "Email Validation pending" box.
- Select Activate to activate your account.
Rate Limited? If you've made too many verification attempts, you may need to complete CAPTCHA verification before proceeding. Follow the on-screen instructions to verify you're not a robot.
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After successful verification, you must accept the Terms of Service to complete your account setup. You will then be redirected to the workspace selection screen where you can begin using EMDESK.
- No email? Make sure you check the inbox of the email address you provided or click the Resend button again. Or read "Issues receiving emails from EMDESK".
- Accidentally closed this window? We will redirect you to the 'Email validation pending' box every time you log in until your account is validated.
- After requesting a new verification email, prior codes will no longer work. Bear in mind that all verification links or codes expire after 24 hours.