Manage email addresses

Note:
  • You are able to associate multiple email addresses with one user account.
  • The email address you use when you register with EMDESK is your primary email address and will be the one you use to login.
  • You can only have one primary email address, but you'll be able to use it to access multiple projects.

Follow the instructions below on how to add, change, or delete an email address.

Add a new email address

1

Click on your user avatar at the top right and then click Profile, this will open 'User Settings' page.


2

In 'Email Addresses' section click +Add Email Address.


3

A new row will appear, type in the email address and click Save icon.


4

Enter your password to confirm the action and click Submit.


5

A verification email will be sent to the email address, the address will be displayed with status 'Verification pending' until it is verified.

Note:
  • Remember to check your spam/junk folder.
  • In case you did not receive the verification email, click Resend.

6

Open the verification email and click Activate Email, the new email address is added.

Change a primary email address

Note: System and account messages are always sent to your primary email address.
1

Click on your user avatar at the top right and then click Profile, this will open 'User Settings' page.


2

In 'Email Addresses' section hover over the relevant email address and click Star icon to set it as your primary address.


3

Enter your password to confirm the action and click Submit.


4

A verification email will be sent to the email address, the address will be displayed with status 'Primary Change pending' until it is verified.

Note:
  • Remember to check your spam/junk folder.
  • In case you did not receive the verification email, click Resend.
  • In case you changed your mind, click Cancel.

5

To confirm the request to change primary email address, click on the link in the verification email, the primary email address is changed. 

Delete an email address

1

Click on your user avatar at the top right and then click Profile, this will open 'User Settings' page.


2

In 'Email Addresses' section hover over the relevant email address and click Delete icon.

Note: You can not delete the email address that is used to send you project notifications and you can not delete your primary email address.
Tip: If you want to delete a primary email, add a new email address and set it as the primary one. After that you will be able to delete the old primary email address.
Note: Read more about User Settings.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us