Login

You need to first create an account before you can log in.

When you have no valid session, the "Login" box displays when you open EMDESK in your browser. You need to authenticate and enter your login details.

A valid session is active when you have recently logged in to EMDESK on the device. The session expires automatically after a period of inactivity.

Tip: You can extend the session expiry on a device by ticking the checkbox "Keep me logged in" the next time you log in. However, if you log in from another device, you will be asked to log in again.

Log in

1: To log in to EMDESK, visit https://app.emdesk.com/. You can also directly log in to a project using the specific project domain e.g. https://projectsubdomain.emdesk.com.
2: Enter your email address and your password.; Note: Make sure you log in with the email address that is currently set as your primary email address in your account (usually the one you used to sign up).
3: Optionally, tick "Keep me logged in" to remain logged in on this device for an extended period without needing to re-enter your login details.
4: Click Sign In or press the Enter key.

If you're having any login issues, see the Login Issues article. For Microsoft SSO issues, check your organization's Azure AD settings.

Log in with Microsoft

If your organization uses Microsoft 365, you can log in using your Microsoft account for quick and secure access.

1: On the login page, click the Login with Microsoft button below the password field.
2: You will be redirected to Microsoft's login page. Enter your Microsoft account credentials.
3: After successful authentication, you will be automatically logged in to EMDESK.

Tip: First time using Microsoft login? Make sure your Microsoft account email matches your EMDESK account email, or see Connect EMDESK with your Microsoft account for setup instructions.

Note: If you registered via Microsoft (identity provider), use Microsoft's password reset function if you need to reset your password.

Forgot Your Password?

If you can't remember your password:

1: On the login page, click the Forgot? link.
2: Enter your email address and click Reset.
3: Check your email inbox for a password reset email.
4: Click the link in the email and follow the instructions to set a new password.

Not receiving reset emails? See Issues receiving emails from EMDESK.

Joining via Invitation

If you received an invitation to join a workspace, see our detailed guide on how to join a workspace via email invitation.

If anti-spam protection is triggered after multiple failed login attempts, you may need to complete a CAPTCHA or wait before trying again. See Account verification issues for more information.

Tip: Shortly after your session has expired, you can reactivate the session by entering your password and return to where you were before being logged out. Otherwise, you will be redirected to the login page.

Log out

Click on your user profile photo at the top right and then select Logout.

Note: When you log out from EMDESK, you will be logged out from all active sessions including mobile sessions.