Issues receiving emails from EMDESK

💡 Note: Make sure you can see and receive emails from EMDESK — email is how we communicate most important notices to you.

If you're having trouble seeing or receiving our emails, use this article to work through the problem.

Email activation problems

Not receiving the six-digit verification code to activate your account?

Check your spam/junk folders first.
Wait a few minutes — delivery can sometimes be delayed.
On the Email validation pending screen, click Resend Email to request a new code.
Still stuck? Contact support.

Not receiving the email from the forgotten password function?

Not receiving a workspace invitation email?

Are you checking the right inbox, in the right account?
- You can add several email addresses to your account, but we send system emails (e.g. password reset) to your primary email address and workspace emails to the address in your workspace profile.
- Your primary email address is the one marked primary in your account settings, and the one you usually log in with.
- Forgotten your primary email address? Contact us or email support@emdesk.com.
Have you checked all folders, including Spam/Junk/Other?

Tip: Search your mail client for "emdesk" across all folders.
- Found one of our emails in Spam or Junk? Future emails are likely to land there too — mark it as not spam and add us to your contacts.
- Add support@emdesk.com to your contacts and check your spam settings so future emails get through.
Has your mail server rejected EMDESK emails?
- Some mail servers reject inbound emails from certain senders without forwarding them to your inbox.
- Ask your mail administrator to check the logs for rejected emails from emdesk.com, and to whitelist our sending addresses.

Still having problems? Contact us or email support@emdesk.com.