Create a new workspace

Note: If you are a new user looking to create your first workspace and don't have yet an account, then please create an account first. You will be forwarded to the "Create a new workspace" dialogue box right after you have created your account.

Make sure you are logged in to EMDESK and follow the instructions below on how to create a new workspace.

1

Click the dropdown next to the workspace name at the top left, then click "Create Workspace" on the right.

2
The "Create a new workspace" dialogue box will appear:

  • Enter your workspace name.
  • Choose the workspace URL (subdomain), make sure there are no unsupported characters and its length is min. 3, max. 63 characters.
  • Click the "Camera" icon to select and upload a workspace logo image (can be added later).
  • Choose timezone and currency for your workspace (can be done later).
  • Click Next.

Note: The workspace URL is a unique subdomain through which your team members can access the workspace directly. Once you have set the workspace URL it cannot be changed. The subdomain is subject to availability.

Tip: All browser URLs you see while navigating through EMDESK platform are "permalinks", e.g. https://geniusfame.emdesk.com/. This means you can copy and share these URLs with other users, who will be then forwarded to the shared EMDESK view.

3
Choose a workspace template that best matches your organisation needs, hover over it, and click Select.

Note: Workspace templates are pre-sets with default settings, layout and structure.  Once you created a workspace based on a template, it cannot be changed, but you can always customise the workspace structure.

Tip: If you cannot find a workspace template that suits your requirements, choose the "Blank" one. You will be able to customise it later (contact our technical support in case you need some guidance).

4
Switch the "Demo data" toggle on or off, and click Next.

5
Invite team members to the workspace by typing in their email addresses (separate email addresses using a comma, semicolon, or space), then click Let's go.

Tip: Too many email addresses? Copy and paste email addresses into the area. Just make sure they are separated using a comma, semicolon or space.

Note: 

Next steps


  • First workspace? Get to know EMDESK by following our onboarding tutorial, which auto-starts upon your first login, or browse our help articles in the "Get started" category. 
  • As a next step, it is recommended to invite users.
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