Forgotten password

If you cannot remember your password, please use the instructions below to reset the password to a new one.

1

Go to

https://app.emdesk.com/ and select 'Forgot?' from the 'Password' field of the 'Login' box.

2

Enter your email address into the 'Reset your password' box and then select the 'Reset' button:

Note: Make sure to enter your primary email address. Your primary email address is the one you use to login and marked as primary in your account settings.

3

The 'Check your inbox' box must display. Now check your email for the password reset confirmation email and click the link in the email to confirm the request of a new password. 

Tip:  

• No email? Check your Spam/Junk folder, or try to search your inbox for 'emdesk'.
• Remember you password? Ignore the password reset email and go straight to the login.

4

Go to the login page ( https://app.emdesk.com/) again and use the new password to login.

Important Note:  

• For security reasons, it is highly recommended to update the new password immediately after you have accessed your account.