Create a new Workspace
Note: If you are a new user looking to create your first workspace and don't have yet an account, then please create an account first. You will be forwarded to the "Create a new workspace" dialogue box right after you have created your account.
Make sure you are logged in to EMDESK and follow the instructions below on how to create a new workspace.
- Click the arrow next to the workspace name at the top left, then click Create Workspace.
- The "Create a new workspace" box will appear.
- Enter your preferred workspace name, typically your organization, company, or department name e.g. Team Innovation, Uni of Oxford, or ACME Ltd.
- Choose your preferred workspace URL (subdomain), make sure there are no unsupported characters and its length is min. 3, max. 63 characters.
Note: The workspace URL is a unique subdomain through which your team members can access the workspace directly. Once you have set the workspace URL it cannot be changed. The subdomain is subject to availability.
- Click the "Camera" icon to select and upload a workspace logo image (can be added later).
- Choose timezone and currency for your workspace (can be updated later).
- Click Next.
Tip: All browser URLs encountered while navigating the EMDESK platform are considered "permalinks", such as https://acme.emdesk.com/. This functionality enables users to copy and share these URLs with others, who will then be directed to the specific EMDESK view being shared.
- Choose a workspace template that best matches your organisation needs, hover over it, and click Select.
Note:
- Workspace templates are predefined configurations with default settings. Once you have created a workspace based on a template, you can always customize the workspace structure.
- If you cannot find a workspace template that suits your requirements, choose the "Blank" one. You will be able to customise it later (contact our technical support in case you need some guidance).
- Invite team members to the workspace by typing in their email addresses (separate email addresses using a comma, semicolon, or space), then click Let's go.
Tip: Too many email addresses? Copy and paste email addresses into the area. Just make sure they are separated using a comma, semicolon or space.
Note:
- We will sent an email invitation to each of the provided email addresses.
- You can also invite team members to join the workspace at a later stage.
- By default, the user who set up the workspace is given the Owner and Admin access levels in this workspace (see "Roles, access levels and access rights").
Next steps
- As a next step, we recommend to create a first project.
- First workspace? Get to know EMDESK by following our onboarding tutorials and help articles here in the Get started category.