Create a new workspace
Note: If you are a new user looking to create your first workspace and don't have yet an account, then please create an account first. You will be forwarded to the "Create a new workspace" dialogue box right after you have created your account.
Make sure you are logged in to EMDESK and follow the instructions below on how to create a new workspace.
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Click the dropdown next to the workspace name at the top left, then click "Create Workspace" on the right.
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- The "Create a new workspace" dialogue box will appear:
- Enter your workspace name.
- Choose the workspace URL (subdomain), make sure there are no unsupported characters and its length is min. 3, max. 63 characters.
- Click the "Camera" icon to select and upload a workspace logo image (can be added later).
- Choose timezone and currency for your workspace (can be done later).
- Click Next.
Note: The workspace URL is a unique subdomain through which your team members can access the workspace directly. Once you have set the workspace URL it cannot be changed. The subdomain is subject to availability.
Tip: All browser URLs you see while navigating through EMDESK platform are "permalinks", e.g. https://geniusfame.emdesk.com/. This means you can copy and share these URLs with other users, who will be then forwarded to the shared EMDESK view.
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- Choose a workspace template that best matches your organisation needs, hover over it, and click Select.
Note: Workspace templates are pre-sets with default settings, layout and structure. Once you created a workspace based on a template, it cannot be changed, but you can always customise the workspace structure.
Tip: If you cannot find a workspace template that suits your requirements, choose the "Blank" one. You will be able to customise it later (contact our technical support in case you need some guidance).
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- Switch the "Demo data" toggle on or off, and click Next.
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- Invite team members to the workspace by typing in their email addresses (separate email addresses using a comma, semicolon, or space), then click Let's go.
Tip: Too many email addresses? Copy and paste email addresses into the area. Just make sure they are separated using a comma, semicolon or space.
Note:
- We will sent an email invitation to each of the provided email addresses.
- You can also invite team members to join the workspace at a later stage.
- By default, the user who set up the workspace is given the Owner and Admin access levels in this workspace (see "Roles, access levels and access rights").
Next steps
- First workspace? Get to know EMDESK by following our onboarding tutorial, which auto-starts upon your first login, or browse our help articles in the "Get started" category.
- As a next step, it is recommended to invite users.