Mailing list option for groups

Note: This feature is enabled for a group, so you will need to create a group first.

For a groups you can able the mailing list feature. A mailing list is a group of email addresses of users to whom you can send emails to from your mail client using the group email address.

Enable/Disable Mailing List Option

1

Go to the 'Groups' section of the 'Home' tab menu.

2
Open the group into the sidebar by clicking on the group. The group sidebar will appear.
3

Toggle to enable/disable the mailing list option for the group. If enabled, the 'Email Address' field will appear. Enter or update the part before the @ symbol (local-part), e.g. geniusfame-all-user@groups.emdesk.com.


Note:

  • The email address must not include unsupported characters and the length is min. 3, max. 63.
  • The email address must be unique throughout the domain @groups.emdesk.com and is subject availability. 
  • The email address domain is fixed and cannot be changed.
  • By default, all users of the group will have the right to send and receive emails. To update these rights, please see the 'Mailing list option for groups'.

Manage Send/Receive Rights of Group members

1
Go to the 'Groups' section of the 'Home' tab menu.
2
Open the group into the sidebar by clicking on the group. The group sidebar will appear.
3

Select 'Users' tab in the top of the sidebar. Check/uncheck the send and receive rights for each user.


Send / Receive emails via mailing lists

To send an email to group members, send a regular email to the group email address from your mail client. 

Note: 
  • Make sure you are a member of the group with the right to 'Send'.
  • Make sure you send the email from the exact email address in the profile that is assigned to the project. Sending from an alias is not possible.  
  • When receiving emails via a list, make sure to look in the correct email inbox of the email address registered with EMDESK and associated with the profile in the project.  
  • If you or a group member are having problems with receiving emails from EMDESK, then our article about issues receiving emails from us might be worth a read.  
  • Users not in the group, including pending group members, are not able to send or receive emails to group mailing lists. Also no one outside EMDESK can send emails via the mailing lists  Nongroup members and members without these rights that are trying to send an email to a group will receive a rejection message. 
To read more about organization profiles, please see the section ' Manage organization profiles'.

Bouncing Emails

If you have tried sending a group email and one of the recipient's email addresses is bouncing, the user is marked as bouncing and will be removed automatically from the mailing list after several failed attempts. 

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