Mailing list option for groups
For a groups you can able the mailing list feature. A mailing list is a group of email addresses of users to whom you can send emails to from your mail client using the group email address.
- Enable/Disable mailing list option
- Manage send/receive rights
- Send / Receive emails via mailing lists
- Bouncing emails
Enable/Disable mailing list option
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Go to the "Groups" section in the "Home" menu.
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- Click on the relevant group, this will open the group's sidebar.
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Toggle to enable/disable the mailing list option for the group. If enabled, the "Email Address" field will appear. Enter or update the part before the @ symbol (local-part), e.g. geniusfame-all-user@groups.emdesk.com.
- The email address must not include unsupported characters and the length is min. 3, max. 63.
- The email address must be unique throughout the domain @groups.emdesk.com and is subject availability.
- The email address domain is fixed and cannot be changed.
- By default, all users of the group will have the right to send and receive emails. To update these rights, please see the "Mailing list option for groups".
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- Go to the "Groups" section in the "Home" menu.
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- Click on the relevant group, this will open the group's sidebar.
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Select the "Users" tab in the top of the sidebar. Check/uncheck the send and receive rights for each user.
Note:
Manage send/receive rights of group members
Send / Receive emails via mailing lists
To send an email to group members, send a regular email to the group email address from your mail client.
- Make sure you are a member of the group with the right to "Send".
- Make sure you send the email from the exact email address in the profile that is assigned to the project. Sending from an alias is not possible.
- When receiving emails via a list, make sure to look in the correct email inbox of the email address registered with EMDESK and associated with the profile in the project.
- If you or a group member are having problems with receiving emails from EMDESK, then our article about issues receiving emails from us might be worth a read.
- Users not in the group, including pending group members, are not able to send or receive emails to group mailing lists. Also no one outside EMDESK can send emails via the mailing lists to non-group members and members without these rights that are trying to send an email to a group will receive a rejection message.
Bouncing emails
If you have tried sending a group email and one of the recipient's email addresses is bouncing, the user is marked as bouncing and will be removed automatically from the mailing list after several failed attempts.