Start and schedule a video call / meeting
EMDESK has built-in video meetings, so you can call or schedule a meeting with your team without leaving your workspace.
💡 Note: You need to be a member of the workspace and logged in to EMDESK. Starting or scheduling a meeting also needs a paid EMDESK plan — on the Free plan you'll be asked to upgrade instead.
Opening the Start Meeting panel
- Open Meetings in the home menu and click Start Meeting at the bottom of the section. The form opens in a sidebar.
You can also open the same form from other places. There it opens as a dialog with the same fields:
- Contacts: hover a contact's card, open its action menu and choose Start Meeting to call just that person. That person and you are already selected as attendees.
- Groups: hover a group's row, click … and choose Start Meeting to call everyone in that group. You need at least Read rights on the group.
- Hover anyone's avatar anywhere in EMDESK (e.g. in a comment or an attendee list) and choose Start Meeting from the card that appears.
- In a conversation (the Conversation tab of a sidebar), click into the Type a message field and then click the video camera icon below it (tooltip Start or schedule meeting) to call everyone who has commented there.
- From the Dashboard, use Start meeting in the quick actions widget.
Starting or scheduling the meeting
- Enter a Subject and select the users and/or groups you want to invite in Select attendees. Start typing a name to find someone faster.
- To start right away, click Start now. The meeting room opens in a new tab with you as moderator; on the screen that appears first, click the blue Join meeting button to enter. All invited attendees get an in-app notification and an email with a join link.
- To schedule it instead, switch on Schedule Meeting, set the date and time, and click Schedule. Attendees get an in-app and email reminder now and again an hour before the meeting. The meeting then appears in the Meetings section.
💡 Note: Your browser may ask for permission to use your camera and microphone when you join — allow both.
Security options
As moderator, click More actions (the … icon) in the toolbar of the meeting and select Security options. There you can switch on Enable lobby and/or click Add password:
- With the lobby, attendees wait until you let them in: you get a notification Wants to join the meeting with Admit, Chat and Reject.
- With a password, attendees must enter it before joining — you need to share it with them yourself.
The dialog also has a toggle for end-to-end encryption, which is marked as experimental.
See also Joining a video call and Manage video calls and meetings.