Starting a video call / meeting

Note: To start a video or conference call, you need to be a member of a workspace and be logged into EMDESK.

Follow the instructions below on how to start a video or conference call:

1

To start a video or conference call with any of your team members in your workspace, go into the Contacts section and click Start meeting, this will open the “Start meeting” panel.

2

In the “Start meeting” panel, enter the topic of the meeting and select users or entire groups you would like to invite.

Tip: To find a user or group faster, simply start typing her/his name in the search field:



Tip: To quickly call a member of your workspace, go into the  Contacts section, hover over her/his contact card and click the "Video Call" icon - this will open the same “Start meeting” panel where the attendee will be preselected:

Tip: To quickly call all members of a group, go into the  Groups section, hover over the group's contact card and click the "Video Call" icon - this will open the same “Start meeting” panel where the attendee will be preselected:

3

Click Start now, to begin the online meeting. 

Note: All invited team members will receive an in-app notification and email with instructions to join the meeting.
4

Once you begin a video call, the meeting room with you as a moderator is opened in a new tab.

Note: Your browser may ask for permission to use your camera and microphone - make sure you permit your browser to use them both:

5

As a moderator, you can now enable the security and privacy measures for the meeting by clicking the "Action menu" icon at the bottom panel and choosing Security options

  • When the Enable lobby toggle is switched ON, the attendees invited will need to wait for you to allowed them to join.
  • When a Passcode is set for the meeting, the participants will need to provide the passcode before joining or being allowed to join the meeting room. You will need to communicate the password to all attendees.

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