Connectivity issues

If you're experiencing one of these issues:

  • Stuck on the load screen
  • An on-screen notification saying you're disconnected from the server

Try the troubleshooting tips below. If they don't resolve your issue, contact our support team — please include any error message you saw and exactly which steps you've already tried.

Resolve connectivity issues

  • Disable any browser extensions you have enabled.
  • If you use Chrome, try an Incognito window (it doesn't use your installed extensions).
  • Update your browser to the latest version.
  • Clear your browser's history, cache and cookies.
  • Try one of our other supported browsers to see if the issue is isolated to one browser.
  • EMDESK needs WebSockets to stay connected — a strict corporate firewall or antivirus software can block this.
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