Supported browsers

Compatible browsers

EMDESK officially supports the latest two versions of these desktop browsers (unless otherwise specified):

  • Chrome
  • Edge
  • Firefox
  • Internet Explorer (not older than version 11)
  • Safari

If you use an older version, you may see a notification to update your browser.

EMDESK is a modern web application using recent HTML5, CSS3 and JavaScript features that different browsers can interpret differently. These differences could cause bugs — like data not saving, or data getting corrupted and overwriting good data.

We test and develop against this list, and may block access from browsers that aren't on it, to protect your data.

💡 Note: Mobile browsers aren't supported yet.

WebSockets

EMDESK requires WebSockets to work properly. You may have trouble connecting over WebSockets behind a strict corporate firewall or with outdated antivirus software.

If you can't connect to EMDESK, try the following:

  • Ask your IT department to check whether your corporate firewall is blocking the connection. Whitelisting *.emdesk.com should be enough.
  • Update your antivirus software or firewall to the latest version.
  • If you still see a connection warning or have issues, contact our support team.
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